Lag in Audio

[superakcraig]

Hello,

I have been reading on the forums regarding delays in audio to and from. I was hoping "Tom" could check out my settings and verify I am on the right server and that my device firmware and settings are correct?

Thank you!

[Tom]

moved telo to East Coast server

[Mihaelad]

I have the same issue. Customer service tried fixing the lag issues a few times, however th equality is still poor, there is lag time and the conversation gets interrupted. I am not even using the phone anymore and I use the cellphone for calls. Not sure which server I am connected, can someone check please

[oomamaniacal]

You are on the west coast server unless you request to be moved to the east coast server.

[Mihaelad]

Can someone move me on the east server? I am in Toronto area. Maybe Tom?
Thanks

[Tom]

already on EC server

[Mihaelad]

Thanks Tom. So what could be another reason for the lag?

[Tom]

see if the problem follows certain numbers

[Mihaelad]

Not sure I understand what you're asking me. i tried having a phone conversation with another Ooma customer and we couldn't talk at all due to lag. When I called them back form my cell, it was a bit better, but not significant. I also tried Another number and still couldn't carry on a conversation without feeling that we speak over each other