Recent call quality issues

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
GSC Ooma
Posts:3
Joined:Mon Jul 08, 2019 10:21 am
Re: Recent call quality issues

Post by GSC Ooma » Mon Jul 08, 2019 10:28 am

I am in DC and having quality issues as well. Severe delay and garbled on the other end. How do you make sure you are using the east coast server as this seems to be the only solution?

oomamaniacal
Posts:1484
Joined:Wed Jun 04, 2014 12:58 am

Re: Recent call quality issues

Post by oomamaniacal » Mon Jul 08, 2019 11:43 am

GSC, there is no way for the customer to know which server is being used without contacting an Ooma rep. Have you tried calling customer service?
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Telo One with Four Linx Devices
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GSC Ooma
Posts:3
Joined:Mon Jul 08, 2019 10:21 am

Re: Recent call quality issues

Post by GSC Ooma » Mon Jul 08, 2019 12:23 pm

I did call an Ooma rep and was told that they did not have that information. They reset the unit and said if it still had issues in 24 hours to call back from that line and someone might be able to do additional diagnostics.

oomamaniacal
Posts:1484
Joined:Wed Jun 04, 2014 12:58 am

Re: Recent call quality issues

Post by oomamaniacal » Mon Jul 08, 2019 12:34 pm

If the diagnostic check does not help, I suggest sending a PM to Tom, the moderator.
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Telo One with Four Linx Devices
Google Voice Extensions

jbogema
Posts:8
Joined:Mon May 27, 2019 5:44 am

Re: Recent call quality issues

Post by jbogema » Thu Jul 11, 2019 9:06 am

No one seems to be reading these current threads.

Please move me to the EC server if not being used already.

Weaver
Posts:1
Joined:Thu Jul 11, 2019 5:16 pm

Re: Recent call quality issues

Post by Weaver » Thu Jul 11, 2019 5:17 pm

Moderator, could you also please move me to the east coast server? My call quality has gotten increasingly worse.
Thanks

Lyle
Posts:6
Joined:Tue Apr 14, 2009 11:38 am

Re: Recent call quality issues

Post by Lyle » Mon Jul 15, 2019 2:52 pm

Having call quality issues, people I call can't hear me- breaking up garbled noise to them. Can you see why for me by looking at my settings? Or trying east coast server?

The Beaches
Posts:13
Joined:Wed May 22, 2019 3:15 pm
Location:Toronto

Re: Recent call quality issues

Post by The Beaches » Thu Jul 18, 2019 5:23 pm

How do we know we’ve been moved to the EC server? My service quality stinks. Garbled calls are normal since I signed up a few months ago. The HD3 phone make it worse. Yesterday our voicemail played back slowly - about 3/4 speed. It was really weird. Tom?

Gary Klein
Posts:1
Joined:Sat Aug 17, 2019 9:41 am

Re: Recent call quality issues

Post by Gary Klein » Sat Aug 17, 2019 9:45 am

I to have been experiencing problems with call quality...calls keep dropping out and the phone is virtually worthless. Sometimes after 30 seconds or so, I can her the other party again and sometimes the phone simply hangs up.
Right now this phone is a POS! But...there could be an ISP issue...
HELP???

GSC Ooma
Posts:3
Joined:Mon Jul 08, 2019 10:21 am

Re: Recent call quality issues

Post by GSC Ooma » Sat Aug 17, 2019 9:50 am

I contacted Tom and another moderator about switching to the EC server and have not heard back. Still not sure what server I am on.

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