Recent call quality issues

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
dbll
Posts:11
Joined:Wed Sep 09, 2015 5:25 am
Re: Recent call quality issues

Post by dbll » Thu Mar 30, 2017 11:14 am

Tom, I have updated my email address. Should be in-synch now.

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: Recent call quality issues

Post by Tom » Thu Mar 30, 2017 11:17 am

moved

DUFFER70
Posts:4
Joined:Thu Mar 30, 2017 1:06 pm

Re: Recent call quality issues

Post by DUFFER70 » Thu Mar 30, 2017 1:21 pm

Even with an extreemly fast cable service I am experiencing lags and half duplexing with the very odd dropped call. I am also being startled by random loud single beeps every so often. Any advise would be appreciated. Thanks

theancient
Posts:1
Joined:Fri Mar 03, 2017 4:59 pm

Re: Recent call quality issues

Post by theancient » Thu Mar 30, 2017 1:38 pm

In ATL and having call quality issues the past few days. Could I be moved to the EC server?
Thanks.

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: Recent call quality issues

Post by Tom » Fri Mar 31, 2017 11:34 am

DUFFER70, done
theancient, was already done

DUFFER70
Posts:4
Joined:Thu Mar 30, 2017 1:06 pm

Re: Recent call quality issues

Post by DUFFER70 » Fri Mar 31, 2017 4:14 pm

Thanks Tom

billlawton
Posts:16
Joined:Mon Mar 08, 2010 7:35 pm

Re: Recent call quality issues

Post by billlawton » Tue Apr 04, 2017 6:06 am

I've been having audio dropouts (5-10 secs) for the past few weeks. Ooma had been solid for years prior. I don't think I'm using the home port so perhaps I'm not associated with the East coast server that seems to have resolved problems for others.

dbll
Posts:11
Joined:Wed Sep 09, 2015 5:25 am

Re: Recent call quality issues

Post by dbll » Tue Apr 04, 2017 8:57 am

Tom B wrote:moved
Thanks Tom!

Launchpilot
Posts:3
Joined:Tue Apr 04, 2017 9:32 am

Re: Recent call quality issues

Post by Launchpilot » Tue Apr 04, 2017 9:34 am

We have had poor quality quite often as well.

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kingbeowulf
Posts:4
Joined:Sat Mar 04, 2017 11:16 pm

Re: Recent call quality issues

Post by kingbeowulf » Wed Apr 12, 2017 12:38 pm

This week call quality has been intermittent. This is the 1st time I've had any serious issues. On some calls the other end can hear me fine but there are a lot of dropouts on my end; sometimes it's just unusable There doesn't seem to be any pattern and it's quite annoying. It will sometimes clear up on hanging up and trying again. This occurs even if no other devices are using the internet connection. I have Comcast 200/10 Mbps down/up. I'm in the Northwest USA.

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