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Re: Recent call quality issues

Posted: Mon Jul 27, 2020 7:08 am
by murphy
It may not be the Ooma hardware. The only time I have had a problem in the last 11 years was when my modem started to fail. It started randomly dropping up to 17% of the outbound packets.

Run the html version of this test

It will ask you to download a helper program so it can run the test from your computer.

The result will have colored bullet points. All of them must be green.

Re: Recent call quality issues

Posted: Mon Jul 27, 2020 7:30 am
by kriemer
Thanks for the tip, unfortunately the link you provided no longer offers the "helper app" you mentioned. I also notice that the Which VOIP site provides test values that are significantly worse than any of the other speed test services or applications I've tried (none of which are my ISP).

BTW, my router is less than a year old
The Ooma box is hardwired to the router
I have tried changing the Cat 5 cable twice with no improvement
We have made no physical changes to the installation from the point where we changed the router last September (well in advance of the current problem).

So in the end I can only assume the problem belongs to Ooma, especially considering the many other recent complaints of poor service.