2 new Ooma hand sets and sound quality is terrible

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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bparramore
Posts:3
Joined:Sun May 07, 2017 1:05 pm
2 new Ooma hand sets and sound quality is terrible

Post by bparramore » Sun May 07, 2017 1:08 pm

I just recently purchased 2 Ooma handsets from Ooma and the sound quality is very bad. Is there anything that can be done about this?

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: 2 new Ooma hand sets and sound quality is terrible

Post by Tom » Sun May 07, 2017 2:20 pm

in earpiece or speakermode?

bparramore
Posts:3
Joined:Sun May 07, 2017 1:05 pm

Re: 2 new Ooma hand sets and sound quality is terrible

Post by bparramore » Sun May 07, 2017 6:17 pm

Earpiece, haven't tried speaker mode

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: 2 new Ooma hand sets and sound quality is terrible

Post by Tom » Mon May 08, 2017 12:39 pm

Please call 1-900-265-1040 and report how that sounds.

bparramore
Posts:3
Joined:Sun May 07, 2017 1:05 pm

Re: 2 new Ooma hand sets and sound quality is terrible

Post by bparramore » Mon May 08, 2017 1:00 pm

That sounds better, did ear piece and external, external sounded a little clearer. Still sounds kind of tinny.

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