Call quality has gotten so bad I'm ready to cancel
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4808372150
- Posts:3
- Joined:Thu May 11, 2017 9:43 am
I have been a happy customer for a while, but my phone is now unusable. I'm willing to try the East Coast server as a last resort before cancelling.
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4808372150
- Posts:3
- Joined:Thu May 11, 2017 9:43 am
Re: Call quality has gotten so bad I'm ready to cancel
So I have an Arris SB6190 modem, and that may be the problem off all my latency. I'm going to swap it out for a SB8200 and see if that fixes the VOIP issue.
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4808372150
- Posts:3
- Joined:Thu May 11, 2017 9:43 am
Re: Call quality has gotten so bad I'm ready to cancel
Here is the update:
The Arris SB6190 and the Netgear equivalent (SB700) are faulty. They add 200ms latency every few seconds, which makes VOIP puke all over the place. I received a beta firmware update for the modem, which seems to have improved the VOIP quality.
I am replacing the cable modem with the new SB8200 which has a Broadcomm rather than Intel chip.
If you have the SB6190 or SB700, the problem is likely with your modem and not with Ooma.
http://www.tomsguide.com/answers/id-326 ... ected.html
The modem stats look fine, but the latency is awful.
The Arris SB6190 and the Netgear equivalent (SB700) are faulty. They add 200ms latency every few seconds, which makes VOIP puke all over the place. I received a beta firmware update for the modem, which seems to have improved the VOIP quality.
I am replacing the cable modem with the new SB8200 which has a Broadcomm rather than Intel chip.
If you have the SB6190 or SB700, the problem is likely with your modem and not with Ooma.
http://www.tomsguide.com/answers/id-326 ... ected.html
The modem stats look fine, but the latency is awful.