ooma quality versus other service
Posted: Sat Jun 24, 2017 4:54 pm
Hi, all.
I'm sorry if this is an awkward question, but it's been on my mind. I have ooma, and from day one, I've experienced sound quality problems. TomB has done all he can do, and now customer service has stepped in as well. Meanwhile, I also have a Time Warner VOIP. The Time Warner quality has been perfect since day one, which was six years ago. Both phone systems are on the same internet service, so it's not a difference in broadband congestion, bandwidth, jitter, or packet loss. Does anyone have any idea why the Time Warner quality would be so much better than the ooma quality? I'm hoping I can use this information to help debug my ooma system.
Thanks.
I'm sorry if this is an awkward question, but it's been on my mind. I have ooma, and from day one, I've experienced sound quality problems. TomB has done all he can do, and now customer service has stepped in as well. Meanwhile, I also have a Time Warner VOIP. The Time Warner quality has been perfect since day one, which was six years ago. Both phone systems are on the same internet service, so it's not a difference in broadband congestion, bandwidth, jitter, or packet loss. Does anyone have any idea why the Time Warner quality would be so much better than the ooma quality? I'm hoping I can use this information to help debug my ooma system.
Thanks.