Echoing, Digital Artifacts and Call Audio Breaking Up
Hi Tom,
I am having terrible call quality (switching to my mobile phone often because people are complaining that they cannot hear me).
I am in Sunnyvale CA. Would switching to this infamous "East Coast Server" improve things for me?
Thanks!
Mike
I am having terrible call quality (switching to my mobile phone often because people are complaining that they cannot hear me).
I am in Sunnyvale CA. Would switching to this infamous "East Coast Server" improve things for me?
Thanks!
Mike
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)
Re: Echoing, Digital Artifacts and Call Audio Breaking Up
The EC server is as name applies for customers on the East Coast as it's a data center located closer to their physical location.
Your forum email address doesn't match the one on your Ooma account so I can't look it up.
Your forum email address doesn't match the one on your Ooma account so I can't look it up.
Re: Echoing, Digital Artifacts and Call Audio Breaking Up
Thanks Tom... I just updated my email to match... Please let me know what you discover...
Mike
Mike
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)
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- Posts:18
- Joined:Fri Jun 23, 2017 10:19 am
Re: Echoing, Digital Artifacts and Call Audio Breaking Up
I have also been experiencing poor call quality over the last few days.
Re: Echoing, Digital Artifacts and Call Audio Breaking Up
Tom, if you could also check mine, as I have been experiencing horrendous digital artifacts lately, where it blocks out entire words in the conversation...
Re: Echoing, Digital Artifacts and Call Audio Breaking Up
Hi Tom,
Just a reminder... I updated my email to match my account... You were going to look up my account to see if you could suggest something to address my call quality issues.
Thanks!
Mike
Just a reminder... I updated my email to match my account... You were going to look up my account to see if you could suggest something to address my call quality issues.
Thanks!
Mike
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)
Re: Echoing, Digital Artifacts and Call Audio Breaking Up
Hi Tom,
For the past month or so, I had echoing, digital artifacts and call audio breaking up issues. I have rebooted the ooma unit several times until it was a solid blue color. People on the other line can hear me but I am having trouble hearing them clearly. I live in Glen Allen, VA. Please advise.
For the past month or so, I had echoing, digital artifacts and call audio breaking up issues. I have rebooted the ooma unit several times until it was a solid blue color. People on the other line can hear me but I am having trouble hearing them clearly. I live in Glen Allen, VA. Please advise.
Re: Echoing, Digital Artifacts and Call Audio Breaking Up
MikeekiM, disabled high bandwidth codec.
oprphng, your forum email address doesn't match the one on your Ooma account so I can't look it up.
oprphng, your forum email address doesn't match the one on your Ooma account so I can't look it up.
Re: Echoing, Digital Artifacts and Call Audio Breaking Up
Hi Tom...
Is there a switch from the MyOoma site that allows me to experiment with turning on and off the high-bandwidth codec?
I have a hard time believing that my 200+ mbps Comcast internet connection would not be able to handle a high-bandwidth codec...
Anyway...if you could let me know how to toggle that back and forth, it would allow me to figure out whether it makes a difference from an A/B comparison...
Thanks Tom!!!
Mike
Is there a switch from the MyOoma site that allows me to experiment with turning on and off the high-bandwidth codec?
I have a hard time believing that my 200+ mbps Comcast internet connection would not be able to handle a high-bandwidth codec...
Anyway...if you could let me know how to toggle that back and forth, it would allow me to figure out whether it makes a difference from an A/B comparison...
Thanks Tom!!!
Mike
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)
Re: Echoing, Digital Artifacts and Call Audio Breaking Up
Only support can toggle it. Do you have QoS enabled on your router?