Echoing, Digital Artifacts and Call Audio Breaking Up

MikeekiM · Post by **MikeekiM** » Thu Sep 07, 2017 2:50 pm

Hi Tom,

I am having terrible call quality (switching to my mobile phone often because people are complaining that they cannot hear me).

I am in Sunnyvale CA. Would switching to this infamous "East Coast Server" improve things for me?

Thanks!

Mike

Tom · Post by **Tom** » Thu Sep 07, 2017 3:18 pm

The EC server is as name applies for customers on the East Coast as it's a data center located closer to their physical location.

Your forum email address doesn't match the one on your Ooma account so I can't look it up.

MikeekiM · Post by **MikeekiM** » Thu Sep 07, 2017 4:08 pm

Thanks Tom... I just updated my email to match... Please let me know what you discover...

Mike

Mark Wiseman · Post by **Mark Wiseman** » Thu Sep 07, 2017 4:17 pm

I have also been experiencing poor call quality over the last few days.

larryk · Post by **larryk** » Fri Sep 08, 2017 8:18 am

Tom, if you could also check mine, as I have been experiencing horrendous digital artifacts lately, where it blocks out entire words in the conversation...

MikeekiM · Post by **MikeekiM** » Mon Sep 11, 2017 6:29 pm

Hi Tom,

Just a reminder... I updated my email to match my account... You were going to look up my account to see if you could suggest something to address my call quality issues.

Thanks!

Mike

oprphng · Post by **oprphng** » Mon Sep 18, 2017 10:08 am

Hi Tom,

For the past month or so, I had echoing, digital artifacts and call audio breaking up issues. I have rebooted the ooma unit several times until it was a solid blue color. People on the other line can hear me but I am having trouble hearing them clearly. I live in Glen Allen, VA. Please advise.

Tom · Post by **Tom** » Mon Sep 18, 2017 11:03 am

MikeekiM, disabled high bandwidth codec.
oprphng, your forum email address doesn't match the one on your Ooma account so I can't look it up.

MikeekiM · Post by **MikeekiM** » Mon Sep 18, 2017 8:00 pm

Hi Tom...

Is there a switch from the MyOoma site that allows me to experiment with turning on and off the high-bandwidth codec?

I have a hard time believing that my 200+ mbps Comcast internet connection would not be able to handle a high-bandwidth codec...

Anyway...if you could let me know how to toggle that back and forth, it would allow me to figure out whether it makes a difference from an A/B comparison...

Thanks Tom!!!

Mike

Tom · Post by **Tom** » Thu Sep 21, 2017 10:51 am

Only support can toggle it. Do you have QoS enabled on your router?

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Echoing, Digital Artifacts and Call Audio Breaking Up

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