call quality

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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sjb01
Posts:2
Joined:Wed Dec 20, 2017 6:24 pm
call quality

Post by sjb01 » Wed Dec 20, 2017 6:33 pm

I have been having call quality issues for the past week or so. Everything had been fine for the last several years. Outgoing voice is OK, but incoming is very garbled.

I am using a Telo, which appears to have had a firmware update since I last connected, as the screens look different. It has been quite a while since I last connected to the Telo.

I notice that the high bandwith codec is enabled in my Telo. Please disable. Also please move me to the east coast server if I am not already there.

If this does not help my problem, any suggestions what else to check?

Thanks,
Stan
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sjb01
Posts:2
Joined:Wed Dec 20, 2017 6:24 pm

Re: call quality

Post by sjb01 » Fri Dec 22, 2017 4:57 am

It took some time, but I was able to get the phone support people to make the change to disable the high bandwith codec. This solved my problem.

Stan
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