Newly installed Ooma - call quality issues

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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mykeee
Posts:1
Joined:Mon Dec 25, 2017 3:23 pm
Newly installed Ooma - call quality issues

Post by mykeee » Mon Dec 25, 2017 3:29 pm

We received an Ooma Telo for Christmas and hooked it up today as per the instructions. We decided to place it between our modem and router for the best call quality possible. We tested it out and were quite pleased at first but some people are telling us that our voices are garbled at times, almost like we are underwater. We can hear them just fine, but they can't hear us clearly. What can be done to improve the call quality? We have fairly decent internet speeds for our area. Any thoughts? I have seen some people say that getting Ooma to move them to a different server has fixed the issue.
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sabretooth02
Posts:357
Joined:Fri Aug 29, 2014 7:57 am

Re: Newly installed Ooma - call quality issues

Post by sabretooth02 » Mon Jan 08, 2018 7:28 pm

Try plugging in the Telo box in to your router like the instructions say.
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