Am I still on the East Coast Server - Very Poor Call Quality

[MtView]

After a year of decent service, my call quality has gotten so bad people can't hear me on the other end. Ironically, my internet connection speed recently doubled to 100/10 and I verified I have that speed.

Tom - can you please confirm that I am still on the East Coast server?

Thank you.

[TonyW]

You should also test your internet connection quality:

http://www.whichvoip.com/voip-test-html5.htm

[MtView]

Good idea. I got 20ms ping, 5ms jitter, 94.8 down and 11.4 up.

[TonyW]

Which begs the question... how is the Ooma device connected? Behind router? Tried a different cat5e cable?

[murphy]

Did you get all green flags on that test?

[MtView]

Ok - so I ran this on another test site, but I bit the bullet and downloaded BCS.

I got all green circles:

jitter = .4ms
packet loss = 0%
MOS estimated to be a 4
download speed 8.2 Mbps
upload speed 8.2 Mbps
Consistency = 85.3%

The Telo is connected behind the router (plugged in to an ethernet port).

[TonyW]

On the VoIP tab of the test results, does it report 'SIP ALG Firewall: N'?

If not, look into disabling that on the router [rtfm].
If an ISP-provided router, they may have to do it for you.

Are you seeing comparable MOS scores for your calls?

http://[TeloIP]/callStats.lp

Your connection is good, at least from your PC to the test server, so things I would look at (in no particular order), just to eliminate your network as the issue.

- Look into configuring QOS on router [rtfm].
- Try a different ethernet cable between Telo & router.
- Try a different router port.

[Fishface]

My solution: try a different phone service privider.

[penman]

@TonyW
SIP ALG is not relevant. OOMA Telo sets up an OpenVPN tunnel to it's server.

P

[TonyW]

Just trying to cover all bases & THOUGHT I recalled it being mentioned here, somewhere. Thanks.