Poor outbound call quality.

TomKoutz · Post by **TomKoutz** » Tue Apr 17, 2018 6:33 pm

While incoming calls on my end sound perfect, people I call say the sound breaks up and hard to understand.

Been reading about this EC server and wondering if it would help my problem?

Thanks,
Tom

http://ooma.speedtestcustom.com/result/ ... 40dbb781e1

murphy · Post by **murphy** » Wed Apr 18, 2018 1:33 am

Jitter should not exceed 5 ms.

TomKoutz · Post by **TomKoutz** » Wed Apr 18, 2018 2:51 pm

Is there any way to adjust the Jitter?

murphy · Post by **murphy** » Wed Apr 18, 2018 4:44 pm

No, it's a measure of the stability of your ISP data transmission. It could be caused by a defective cable modem or a defective router or a problem at the ISP.

If you have cable turn off the cable modem and then connect a computer directly to the modem with a lan cable and run the test again to determine if your router is the problem. Turning off the cable modem is required or the computer will not be able to connect to the internet.

If you don't have cable or have a gateway, which is a modem and a router in the same box, the test won't tell you anything.

If you are renting a modem or a gateway from your ISP you could request a new one to see if that has any effect on the problem.

TomKoutz · Post by **TomKoutz** » Thu Apr 19, 2018 7:12 am

Thanks for the info Murphy.
Tom

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