Poor outbound call quality.
While incoming calls on my end sound perfect, people I call say the sound breaks up and hard to understand.
Been reading about this EC server and wondering if it would help my problem?
Thanks,
Tom
http://ooma.speedtestcustom.com/result/ ... 40dbb781e1
Been reading about this EC server and wondering if it would help my problem?
Thanks,
Tom
http://ooma.speedtestcustom.com/result/ ... 40dbb781e1
Re: Poor outbound call quality.
Jitter should not exceed 5 ms.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Poor outbound call quality.
Is there any way to adjust the Jitter?
Re: Poor outbound call quality.
No, it's a measure of the stability of your ISP data transmission. It could be caused by a defective cable modem or a defective router or a problem at the ISP.
If you have cable turn off the cable modem and then connect a computer directly to the modem with a lan cable and run the test again to determine if your router is the problem. Turning off the cable modem is required or the computer will not be able to connect to the internet.
If you don't have cable or have a gateway, which is a modem and a router in the same box, the test won't tell you anything.
If you are renting a modem or a gateway from your ISP you could request a new one to see if that has any effect on the problem.
If you have cable turn off the cable modem and then connect a computer directly to the modem with a lan cable and run the test again to determine if your router is the problem. Turning off the cable modem is required or the computer will not be able to connect to the internet.
If you don't have cable or have a gateway, which is a modem and a router in the same box, the test won't tell you anything.
If you are renting a modem or a gateway from your ISP you could request a new one to see if that has any effect on the problem.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Poor outbound call quality.
Thanks for the info Murphy.
Tom
Tom