Dropped calls and trouble connecting

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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meixel
Posts:5
Joined:Fri Oct 13, 2017 7:21 am
Dropped calls and trouble connecting

Post by meixel » Tue May 08, 2018 5:07 pm

Often calls disconnect after a few minutes. Also when receiving calls the calling party can't hear us but we can hear them. Can you please help either by moving us to a different server or making some other change? We live in Longmont, Colorado and have gigabit internet over a fiber connection direct to our house so connection bandwidth is not an issue. Thank you.

meixel
Posts:5
Joined:Fri Oct 13, 2017 7:21 am

Re: Dropped calls and trouble connecting

Post by meixel » Fri May 11, 2018 7:19 am

I talked to technical support yesterday and today. They recognize the problem and have given it to engineering to analyze. They will get back to me in 24 hours. They hope to be able to fix it with a firmware patch.

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