How do you know which server your connect to

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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frankgravato
Posts:2
Joined:Sat Dec 24, 2016 11:06 am
How do you know which server your connect to

Post by frankgravato » Tue May 15, 2018 12:08 pm

Hi, I've noticed lately the call quality went from worst to just plain garbage. I'm not even sure what server i'm assigned to but my internet connection has improved and my upstream is over 100mbps so it shouldn't suffer terrible audio quality I've had to revert to use my old magic jack to make calls cause it was unbearable on OOMA side. Any ideas?
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Tom
Ooma Moderator
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Joined:Sat Sep 05, 2009 8:07 am

Re: How do you know which server your connect to

Post by Tom » Tue May 15, 2018 5:36 pm

your telo is homed to the East Coast server
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jeffrawlings
Posts:1
Joined:Wed May 16, 2018 7:41 am

Re: How do you know which server your connect to

Post by jeffrawlings » Wed May 16, 2018 7:44 am

Tom, same here. calls have suddenly become terrible. drops, static, etc. help
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Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: How do you know which server your connect to

Post by Tom » Wed May 16, 2018 4:39 pm

the office issue with dropped calls today has mostly been resolved
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