Voice break up
I am a long time ooma user and have been experiencing bad voice quality over the past months. The other party always complain about voice break up and this happens most of the time and I have to use my cell phone instead. FYI, I have blast comcast internet connection, speed is not the issue. T some point, I almost consider cancelling the service. Please help? Thanks.
Re: Voice break up
I had this problem because of a failing modem. 17% of the upstream packets were being lost.
Run the html5 version of this test.
http://www.whichvoip.com/voip/speed_test/ppspeed.html
All of the icons should be green.
If you don't get all green and rent a modem from from Comcast, ask for a new one.
I don't rent and bought a new modem. That solved my audio problem.
Run the html5 version of this test.
http://www.whichvoip.com/voip/speed_test/ppspeed.html
All of the icons should be green.
If you don't get all green and rent a modem from from Comcast, ask for a new one.
I don't rent and bought a new modem. That solved my audio problem.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Voice break up
Thanks a lot for the reply and will report back.
Re: Voice break up
Sorry I just got chance to do the test and got first ( download ) and second ( upload) green , while the third ( consistency of service ) red. Do I need to change my modem to solve the voice breakup issue? Thanks.
Re: Voice break up
I have not seen that combination. Up and down green means all of the packets are being received while the red means they are not being received at a regular spacing which is necessary for VOIP to work.
If you are renting the modem from Comcast tell them you want to try a different one to see if it will solve the problem.
If you own the modem the only test I know is to get a new modem.
You could take the Telo to a relative or friends house to see if the problem follows the Telo or if it works at the new location.
Check your router to see if SIP ALG is enabled and disable it if it is enabled.
If you are renting the modem from Comcast tell them you want to try a different one to see if it will solve the problem.
If you own the modem the only test I know is to get a new modem.
You could take the Telo to a relative or friends house to see if the problem follows the Telo or if it works at the new location.
Check your router to see if SIP ALG is enabled and disable it if it is enabled.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
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- Posts:10
- Joined:Thu Apr 22, 2010 6:23 pm
Re: Voice break up
Thanks for the link to the test. I was having issue with the ooma and break up, and then I ran the test. Multiple red dots
I rebooted the cable modem and all the dots are green, and one yellow. I did a test call, and it sounded great.
So, if you are having issues, start simple: reboot the cable modem, then test again.
on a side note, I order a new DOCSIS 3.1 modem from Amazon on Prime day, so we'll see if the new one is more consistent.
Thanks again.
I rebooted the cable modem and all the dots are green, and one yellow. I did a test call, and it sounded great.
So, if you are having issues, start simple: reboot the cable modem, then test again.
on a side note, I order a new DOCSIS 3.1 modem from Amazon on Prime day, so we'll see if the new one is more consistent.
Thanks again.
Re: Voice break up
Hi,
How's the new 3.1 modem , better voice quality, I guess? I ordered Arris SB 8200 on Amazon, the call quality sounds better than my previous Motorola 6580. But I paid $170 for the modem. Thanks.
How's the new 3.1 modem , better voice quality, I guess? I ordered Arris SB 8200 on Amazon, the call quality sounds better than my previous Motorola 6580. But I paid $170 for the modem. Thanks.
Re: Voice break up
Thanks a lot for the help from Murphy.