Ping
Why is it that the OOMA speed test at http://support.ooma.com/home/speed-test/ always gives me a higher ping rating (usually 4x higher) then other Ookla speedtest sites?
When I call OOMA about dropped calls they often tell me to call my internet provider (SHAW) because of the PING response. Then my internet provider runs their own test and says that it is fine and nothing changes.
Sick of having to constantly troubleshoot a voip phone.
Any suggestions?
When I call OOMA about dropped calls they often tell me to call my internet provider (SHAW) because of the PING response. Then my internet provider runs their own test and says that it is fine and nothing changes.
Sick of having to constantly troubleshoot a voip phone.
Any suggestions?
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- Posts:13
- Joined:Wed Aug 01, 2018 1:01 pm
Re: Ping
Wow. I've never used the ooma speed test before and just tried it. It has my pings at 87, but through other speed test sites its only between 8 and 10.
There's no way ooma's speed test is accurate. It even has my download speeds at 94 mbs, but at other sites its 985 mbs.
Almost like they've created a site to use as an excuse if you're experience poor call quality.
There's no way ooma's speed test is accurate. It even has my download speeds at 94 mbs, but at other sites its 985 mbs.
Almost like they've created a site to use as an excuse if you're experience poor call quality.
Re: Ping
Speed test results depend a lot on where the test server is hosted relative to your location.
The speed of a connection is just one, of may, aspects which can affect call quality.
Try a more comprehensive test like this: http://www.whichvoip.com/voip-test.htm
& if the results report issues, make sure to scroll down to view troubleshooting tips.
The speed of a connection is just one, of may, aspects which can affect call quality.
Try a more comprehensive test like this: http://www.whichvoip.com/voip-test.htm
& if the results report issues, make sure to scroll down to view troubleshooting tips.
Re: Ping
I am having issues where every once and awhile I get a brr-rr-rr sound and can't hear the other side. Ooma support made me run this speed test and then tried to tell me the latency of 49ms (everywhere else is 10ms or less) is the problem and to contact my ISP. I get nowhere near that high on any other speed test so my ISP says there is nothing wrong.