Call Quality down

KHammock · Post by **KHammock** » Sun Jan 20, 2019 7:52 pm

How does one get switched to the EAST coast server mentioned in several post? I have been having problems for several months. Noticed that Ooma will update software and firmware if they so desire. Faster internet speeds now a days. Upstream data adjustment is still the same as when got Ooma 9 years ago Have 2nd. generation TELO with HD handsets. CAN ANYONE HELP?

oomamaniacal · Post by **oomamaniacal** » Sun Jan 20, 2019 11:35 pm

You did not mention which part of he county you currently reside, However, if you live closer to the east coast, you should be on the east coast server. If you live in California, then you should be on the west coast server. Make sense?

Customer care should let you know which server you are currently on. If you wind up needing a server change and customer care cannot help, then send a PM toTom.

KHammock · Post by **KHammock** » Mon Jan 21, 2019 12:08 am

I contacted them and they said I was on the EAST coast server and to contact the help desk again and that never helps resolve the problem.

oomamaniacal · Post by **oomamaniacal** » Mon Jan 21, 2019 12:17 am

I believe that the thinking behind the server placement is to reduce latency,

KHammock · Post by **KHammock** » Mon Jan 21, 2019 12:43 am

I have my TELO directly plugged into my modem which is 32 channel Motorola.

murphy · Post by **murphy** » Mon Jan 21, 2019 3:06 am

A 32 channel modem implies that you have very high speed internet. The data settings inside of the Telo should both be set to zero to disable the function. It is not needed unless the internet speed is below 1 Mbps.

KHammock · Post by **KHammock** » Mon Jan 21, 2019 4:11 am

I sent an email to Tom to ask about software updates are so far behind my 200000's, current updates in the 300000's.

murphy · Post by **murphy** » Mon Jan 21, 2019 5:33 am

My older Telo, that has 12 blue lights on the top, is at 240828.

My newer Telo, that has 1 blue light on the top, is at 376877.

They are different hardware and will probably never be at the same release level.
I assume that the older model is no longer being updated except for bug fixes.

KHammock · Post by **KHammock** » Mon Jan 21, 2019 5:58 am

I have the 2nd. generation Tell.

thomasm · Post by **thomasm** » Tue Jan 22, 2019 7:49 am

I talk to a friend of mine who is also an Ooma subscriber and the call quality is excellent. I have no idea which server we both are on because we live in Wisconsin which is probably the same distance to both servers. Imagine how many miles our data travels even though we're only 30 miles apart!

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