Server Location

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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teamchoo
Posts:2
Joined:Sun May 12, 2019 10:56 am
Server Location

Post by teamchoo » Sun May 12, 2019 10:59 am

Hello,

Just setup our device and have read reports about various locations servers. We are location in southern Ontario, Canada. What server options are there - just east or west? How can I be sure that we are connected to the closest one to us?


I called customer service but the person said "as long as you have internet you are ok" - this doesn't seem right to me - latency is obviously a factor at play.
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teamchoo
Posts:2
Joined:Sun May 12, 2019 10:56 am

Re: Server Location

Post by teamchoo » Sat May 18, 2019 4:36 pm

Not the fastest company response time around here..... Not too pleased with call quality either - everyone is complaining about an echo. Seems like a cancellation will be in order soon.
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