Ooma Forums

I have had complaints from the far side caller of the voice breaking up. Been battling this issue for some time. (months)
Network is - cable modem less then couple years old, Netgear Orbi less then a year old. Hardwired to the Orbi Router.
Panasonic Cordless phone ( Costco ) - DECT 6.0 over five years old.

I have called in the past and asked if my Ooma is on the East Coast server. They say that I am. At this point am at a loss as how to proceed.
Do I need a newer Ooma Telo ( Less then two years old )?
Or purchase a new cable modem.
Or replace the Orbi router with Google Wifi router.

The only other thing that I can add. We have Comcast Triple Play. But do not have an IP Modem installed. Yet, still pay the associated taxes for a phone. But I digress.

Just want to start from scratch. Please advise.
Thank You

Run the HTML5 version of this test.

http://www.whichvoip.com/voip/speed_test/ppspeed.html

All of the results should be green.

I had a failing modem that caused the corruption of outbound audio.

All Results were Green.

I have set my Q of S.
Quality of Service
Upstream Internet Speed (kbps): 10000. I have done this several times.

Notice an odd result of 19.9 Mbsp download, 12Mbps upload.
Strange that my speedtest on my laptop through the Ooma Telo port is 90 Mbps. Upload matches @12ish Mbps.

Thanks
Chris

The Telo is a 10/100 Mbps device.
The QOS setting only has meaning if you connect something to the Home jack.
My Telo is behind my router and I don't connect anything to the Home jack because I have a gigabit network.

I've had a similar problem for a few months now. I hear my party great but they hear me breaking up. I rarely have important calls to make so I just deal with it, but now, the one time it is important to have a good phone line, it's crap. No change to my ISP or hardware in years. It's gotten impossible to carry on a conversation. Ironically, I kept my VOIP because cell reception at home was so poor because of the hills, but now my cell is better than Ooma.

My experience in over 12 years, is that Ooma is good for a few years, then gets intolerable for the better part of a year. Nothing that I've tried on my end has helped one bit. I am forced to assume that only when Ooma changes their hardware or whatever, for the corporation's benefit, then and only then will my phone work well again.