crackling on my voice calls

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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dsmith888
Posts:4
Joined:Fri Aug 30, 2019 12:30 pm
crackling on my voice calls

Post by dsmith888 » Fri Aug 30, 2019 12:41 pm

Hi I tried OOMA support and not resolved so hoping this forum can provide insights.

I have 3Mbps/1Mbps service using Motorola SB6141 modem and my ooma telo is connected to it. Then the ASUS router is connected to the telo. So I think I have it hardwired correctly and before the wifi router traffic. I hear all callers well but they all complain my voice crackles or is broken up. I have tested with no other traffic and problem persists.

My statistics page is here should that provide insights. Suggestions welcome.
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murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: crackling on my voice calls

Post by murphy » Fri Aug 30, 2019 1:05 pm

Do you have QOS set on your upstream traffic in the Telo configuration page? 1 Mbps is slow and you need to guarantee that your other traffic is pushed to the side of the road while a call is in progress.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

dsmith888
Posts:4
Joined:Fri Aug 30, 2019 12:30 pm

Re: crackling on my voice calls

Post by dsmith888 » Fri Aug 30, 2019 1:19 pm

@Murphy thanks for taking the time to respond. I do not see that QoS option on the telo config page. Where is it?

oomamaniacal
Posts:1484
Joined:Wed Jun 04, 2014 12:58 am

Re: crackling on my voice calls

Post by oomamaniacal » Fri Aug 30, 2019 1:45 pm

It's on the setup page for your Telo: Setup.Ooma.com. Look for the Advanced tab.
Last edited by oomamaniacal on Fri Aug 30, 2019 1:51 pm, edited 1 time in total.
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dsmith888
Posts:4
Joined:Fri Aug 30, 2019 12:30 pm

Re: crackling on my voice calls

Post by dsmith888 » Fri Aug 30, 2019 1:51 pm

Thanks it is set and has been set at 1000 kbps. More suggestions.

murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: crackling on my voice calls

Post by murphy » Fri Aug 30, 2019 3:35 pm

Run the html5 version of this test. You will have to download an app to your computer to run the test.

http://www.whichvoip.com/voip/speed_test/ppspeed.html

All of the status icons should be green.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

dsmith888
Posts:4
Joined:Fri Aug 30, 2019 12:30 pm

Re: crackling on my voice calls

Post by dsmith888 » Fri Aug 30, 2019 4:19 pm

All icons are GREEN.

murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: crackling on my voice calls

Post by murphy » Sat Aug 31, 2019 1:53 am

I'm out of ideas. Getting all green, by replacing my modem, was what fixed my garbled upstream audio.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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