Outgoing and incoming calls suddenly cutting in and out

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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wenfeen
Posts:3
Joined:Tue Apr 12, 2011 11:33 am
Outgoing and incoming calls suddenly cutting in and out

Post by wenfeen » Fri Sep 20, 2019 7:06 am

These are local calls, and people at other end are recently saying my calls are cutting out. Using Panasonic cordless phones KX-TGD510, and calls are made near the router. Batteries in cordless phones are fully charged. This has not been an issue until recently. I am on the East Coast in New England. Is my account set up accurately? Is this something I have to call directly to Ooma customer service, or do they monitor these questions?

rajivuppal
Posts:1
Joined:Sat Sep 21, 2019 5:34 pm

Re: Outgoing and incoming calls suddenly cutting in and out

Post by rajivuppal » Sat Sep 21, 2019 5:37 pm

I am experiencing the same issue for the past week on my phone as well.

tcheware
Posts:9
Joined:Sun Jan 18, 2009 8:51 pm

Re: Outgoing and incoming calls suddenly cutting in and out

Post by tcheware » Sun Sep 22, 2019 1:13 pm

I have had an ooma in my home for over ten years; recently the call quality - particularly for those on the other end is getting worse and worse. I've called support 3~4 times in the past couple of months; they never find anything wrong... Something has changed and I don't think they are on top of it.

murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Outgoing and incoming calls suddenly cutting in and out

Post by murphy » Sun Sep 22, 2019 4:07 pm

Run the html5 version of this test. It requires that you download a helper program.

http://www.whichvoip.com/voip/speed_test/ppspeed.html

If all of the result icons are not green, that is your problem.

In my case I had a failing modem that was dropping 17% of the outbound packets.
A new modem solved the problem.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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