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Outgoing and incoming calls suddenly cutting in and out
Posted: Fri Sep 20, 2019 7:06 am
by wenfeen
These are local calls, and people at other end are recently saying my calls are cutting out. Using Panasonic cordless phones KX-TGD510, and calls are made near the router. Batteries in cordless phones are fully charged. This has not been an issue until recently. I am on the East Coast in New England. Is my account set up accurately? Is this something I have to call directly to Ooma customer service, or do they monitor these questions?
Re: Outgoing and incoming calls suddenly cutting in and out
Posted: Sat Sep 21, 2019 5:37 pm
by rajivuppal
I am experiencing the same issue for the past week on my phone as well.
Re: Outgoing and incoming calls suddenly cutting in and out
Posted: Sun Sep 22, 2019 1:13 pm
by tcheware
I have had an ooma in my home for over ten years; recently the call quality - particularly for those on the other end is getting worse and worse. I've called support 3~4 times in the past couple of months; they never find anything wrong... Something has changed and I don't think they are on top of it.
Re: Outgoing and incoming calls suddenly cutting in and out
Posted: Sun Sep 22, 2019 4:07 pm
by murphy
Run the html5 version of this test. It requires that you download a helper program.
http://www.whichvoip.com/voip/speed_test/ppspeed.html
If all of the result icons are not green, that is your problem.
In my case I had a failing modem that was dropping 17% of the outbound packets.
A new modem solved the problem.