Ooma Forums

I've been having frequent call quality problems which Ooma hasn't yet found the cause for. I've pasted in an image of recent call quality stats from the Ooma control panel, but I don't really know how to interpret them. I'd appreciate any thoughts from more informed users. Thanks!

Mean jitter should not exceed 5 ms. You have two that went slightly over but the rest are great.

Run the html5 version of this test.
It will require that you download a small program that provides support for the test.

http://www.whichvoip.com/voip/speed_test/ppspeed.html

It will display a series of status icons. All of them should be green.

When I had a problem I had a failing modem that was dropping 17% of my upstream packets. That was enough to make my outbound audio unintelligible. A new modem solved the problem.

Thank you!

How do I access these stats? Is there an option from the Ooma Dashboard where I can access them?

Thanks!

-Bob

Connect your computer to the Telo and go to setup.ooma.com. You will then see a link for tools. Click on it.