Unacceptable Latency
Posted: Tue Jan 28, 2020 11:12 am
Ever since I started using Ooma a few months ago, there has been an unacceptable latency of somewhere around 2 seconds on the sound. When I call a number with an automated greeting, The first couple of seconds are cut out. For example, when I call Ooma's customer service number, I hear "alling Ooma". When I have a phone conversation, there is 2 second or so lag in hearing what the other party is saying, and this makes discussions awkward with people talking over each other. I reported the problem over a week ago, and a few days later, I was sent a message stating that a new Telo device was being sent to me. It arrived today, but the problem has not been fixed. Is there any way to fix this problem, or should I start shopping for a different phone service provider?
Thank You
Larry
Thank You
Larry