Wife Breaking Up- I'm not
Posted: Mon Aug 24, 2020 2:06 pm
We've been together with Ooma for 10 years. We have a Uniden 2-line wireless phone system with Line 1 connected to my wife's Telo (on 450992 FW) and Line 2 connected to my Telo (on 102067147 FW). My Telo also has one Ooma door switch connected to it.
Both Telos are connected directly to ports on our Netgear Router with QoS off and solid 100/10 service. Nothing is plugged into the Home port of either Telo.
I don't have call quality issues but my wife regularly has the other party report that she is breaking up even though she hears them fine. When she immediately calls them back on her cell phone (over WiFi calling) her call is solid. Skype and MS Teams audio and video calls are also solid.
I'm assuming the difference in our FW versions are due to me having an Ooma door switch on my Telo. We're in area 954 (Florida) so I'm assuming we both are on the east coast server. Tom B, if you're tuned in here, please confirm. (don't be confused by the 3rd Telo in area 949 California which is also in my name).
I've swapped cables, ports and phone lines and the trouble stays with her number (her Telo). Any help would be greatly appreciated.
Both Telos are connected directly to ports on our Netgear Router with QoS off and solid 100/10 service. Nothing is plugged into the Home port of either Telo.
I don't have call quality issues but my wife regularly has the other party report that she is breaking up even though she hears them fine. When she immediately calls them back on her cell phone (over WiFi calling) her call is solid. Skype and MS Teams audio and video calls are also solid.
I'm assuming the difference in our FW versions are due to me having an Ooma door switch on my Telo. We're in area 954 (Florida) so I'm assuming we both are on the east coast server. Tom B, if you're tuned in here, please confirm. (don't be confused by the 3rd Telo in area 949 California which is also in my name).
I've swapped cables, ports and phone lines and the trouble stays with her number (her Telo). Any help would be greatly appreciated.