Terrible Call Quality on International Calls

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
Joined:Sat Jan 16, 2021 2:04 pm
Terrible Call Quality on International Calls

Post by BrooklynOoma » Sat Jan 16, 2021 2:13 pm

We've had Ooma for almost two years. We call Germany frequently, and the call quality has been consistently bad. What can be done to fix this?

I changed a few settings on the Ooma today, and moved it to be in line of sight with the router. The signal strength for my wireless connection on the Ooma when I log into my settings is still only two bars.

I have read some posts about the "East Coast Server" being better than the "West Coast Server." I don't know if that's still true, and I don't know how to tell to which server I'm connected.

I've recently decided that if we can't fix this, then we'll just go cellphone only. 9/10 we end up needing to make the call on our cellphones because we can't be understood on Ooma, so it's ridiculous to keep paying for this service.

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