Poor outgoing voice quality
Posted: Fri Feb 24, 2023 10:24 am
I am having an issue with both Ooma Telo and Ooma app on an Android 12 phone. Outgoing voice quality is choppy and regularly cuts out for a few seconds at a time. I think this may be an issue with Ooma's server or my connection to Ooma's server.
I had Vonage before moving to Ooma and Vonage never had any quality issues when I was using 10/1Mbps DSL service. I am currently on 30/1.8Mbps bonded DSL service with the Ooma.
Can anyone help?
Thanks.
EDIT: I have tried setting QoS in Ooma telo to 384kbps. Ooma Telo is not between router & modem. I have also disabled DECT within the Ooma telo. I have moved the Telo away from the gateway into another room. I have moved the landline handset base station to 5' from The telo. The telo connects to the network with cat5e and the landline connects using standard 10' long phone cord.
I had Vonage before moving to Ooma and Vonage never had any quality issues when I was using 10/1Mbps DSL service. I am currently on 30/1.8Mbps bonded DSL service with the Ooma.
Can anyone help?
Thanks.
EDIT: I have tried setting QoS in Ooma telo to 384kbps. Ooma Telo is not between router & modem. I have also disabled DECT within the Ooma telo. I have moved the Telo away from the gateway into another room. I have moved the landline handset base station to 5' from The telo. The telo connects to the network with cat5e and the landline connects using standard 10' long phone cord.