Pulsating buzz for incoming calls w/Telo+integrated landline
Posted: Thu Oct 22, 2009 8:37 pm
Hello, I'm a new Ooma user. I bought a Telo this past weekend and set it up. We're porting our landline to Ooma, so right now I'm in "hybrid" landline mode, where incoming calls come in on the wired landline and outgoing calls are placed via Ooma. Everything is hooked up as specified in the Ooma setup guide, with the Ooma getting the incoming land phone line into its "wall" port, and all other house phones being connected downstream from the "phone" port. We're connected to the internet via a 20MB down / 5MB up Verizon FIOS connection, so bandwidth will hopefully not be an issue.
So far everything works great, and I love the Ooma features and call quality, except for one thing: incoming landline calls. Outgoing Ooma calls are perfect. Incoming Ooma calls (over our "bonus" 2nd number for signing up in the premier program) sound great too. However, when an incoming call comes in on our unported landline, there is a fast on/off pulsating buzz, about 2 buzzes per second. You can talk over it, but it is annoyingly loud enough that my wife is avoiding talking to callers on our house phones, telling them to call her cell instead.
I immediately suspected some issue in my phone wiring, but I have done a bunch of diagnostics to determine the buzzing ONLY occurs when the incoming phone line is connected to the Telo "wall" jack. If I pull the lines from the wall and phone jacks and put a coupler in place of the Telo, there is no buzz. It doesn't matter how many phones I connect to the Telo, a single corded phone, or a bunch of cordless phones. There is always a buzz. In fact, you get it with NO phones attached to the Telo phone jack. You can hear it over the voicemail greeting that is played, and the recorded messages have it (I have one downloaded in case anyone wants to hear it).
I know this will disappear once my line is ported, but I'm wondering if I have a defective Telo. I searched the forums and only came across discussion of buzzes and call quality on VOIP calls, whereas this is the opposite. Has anyone encountered this before?
So far everything works great, and I love the Ooma features and call quality, except for one thing: incoming landline calls. Outgoing Ooma calls are perfect. Incoming Ooma calls (over our "bonus" 2nd number for signing up in the premier program) sound great too. However, when an incoming call comes in on our unported landline, there is a fast on/off pulsating buzz, about 2 buzzes per second. You can talk over it, but it is annoyingly loud enough that my wife is avoiding talking to callers on our house phones, telling them to call her cell instead.
I immediately suspected some issue in my phone wiring, but I have done a bunch of diagnostics to determine the buzzing ONLY occurs when the incoming phone line is connected to the Telo "wall" jack. If I pull the lines from the wall and phone jacks and put a coupler in place of the Telo, there is no buzz. It doesn't matter how many phones I connect to the Telo, a single corded phone, or a bunch of cordless phones. There is always a buzz. In fact, you get it with NO phones attached to the Telo phone jack. You can hear it over the voicemail greeting that is played, and the recorded messages have it (I have one downloaded in case anyone wants to hear it).
I know this will disappear once my line is ported, but I'm wondering if I have a defective Telo. I searched the forums and only came across discussion of buzzes and call quality on VOIP calls, whereas this is the opposite. Has anyone encountered this before?