I will, nothing yet.accurus wrote:Wayne it sounds like you and I have the exact same issues and setup. I have the caller ID issue as well. Please let me know about the resolution.
The bad news: my land line caller id is also stripped from incoming calls. All incoming land line calls are displayed on my in-house phones as UNKNOWN. A voicemail shown for an incoming land line call will show my own land line number as the calling number, as will an email or text message notification sent about that voicemail. The caller log for that call will show UNKNOWN. Again, if I replace the Telo with a simple phone line coupler, all the phones in my house will show incoming caller id properly, so it is definitely the Telo stripping the caller id.
If I call on my VOIP Ooma personal number, the caller id is passed to the house phones.
Would you mind sharing your Tech Support ticket number so I can refer to it when I request a replacement?
In my case, I PM'ed Dennis as a result of his second post to this thread, so I do not have a support ticket number.nattseng wrote:For those who received a replacment Telo, did you have to call the tech support to request it or Ooma contacted you?
Would you mind sharing your Tech Support ticket number so I can refer to it when I request a replacement
I must say after using the phone for a day I can still here the noise, but it's now cut by more than half.
I really have to listen for it, but it's there. Much better than before.
Let us know how it turns out.nattseng wrote:Thank you all for your replies. I contacted Dennis and will be receiving a replacement hopefully soon. I will update my post on the replacement.
1. No pulsating or any buzz on incoming call from the integrated landline!
2. The RJ-045, RJ11 connectors do not move when connecting cables.
3. The same power adapter does not come loose so easily like it used to on my original telo (I am using the same power adapter from the original Telo).
The replacement has address all the issues above, I am happy and thankful the the service and support come with the Telo.
Thanks to Dennis at Ooma for the wonderful serivce and support.