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Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Posted: Fri Oct 30, 2009 5:46 am
by johnb4
I just came to the forum to ask about this exact issue. I just purchased an Ooma Telo earlier this week and have it hooked up with my old telephone service plugged into the "wall" jack, while I wait for my number to be ported.

It worked great for the first couple days but, yesterday, I started hearing this pulsating buzz that only occurs on incoming calls. (Outgoing calls sound fine.) I've tried rebooting the Telo, but it didn't help.

My wife wants me to return the Telo because of the buzz (it's bad enough that it's difficult to understand the other caller). So we've gone back to using our old phone service for now.

I'd like to keep the Telo. How do I get rid of the buzz? Do I need to replace my Telo unit?

By the way, I also get "Unknown" on my caller ID for incoming calls. Is this just a temporary inconvenience that will go away once my number has been ported?

Thanks,
John

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Posted: Fri Oct 30, 2009 6:14 am
by sdub
Same situation here... email Dennis P (page 1 of this thread) and he should arrange to have a replacement Telo box sent. Apparently the buzz is a hardware problem in the Telo. He indicated to me that the Caller ID thing is a software problem, and they are working on it.

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Posted: Fri Oct 30, 2009 7:42 am
by WayneDsr
SDUB is right, email Dennis and they will replace the unit. There was a glitch discovered after release that caused a buzzing with landline connection. (not many integrate landline anymore). The caller id issue is another glitch that will go away when you port your number to ooma or when ooma fixes the glitch, which ever comes first.
Welcome to the forums!

Wayne

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Posted: Fri Nov 20, 2009 12:03 pm
by Jay521
I was researching the buzzing sound on my Telo and came to this site. I also have the 'loose plug' situation that many complained about as well. I am finding that the sound quality was much better on my Ooma Hub system. What to do? I guess I will send Dennis an email...

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Posted: Fri Nov 20, 2009 12:26 pm
by WayneDsr
Jay521 wrote:I was researching the buzzing sound on my Telo and came to this site. I also have the 'loose plug' situation that many complained about as well. I am finding that the sound quality was much better on my Ooma Hub system. What to do? I guess I will send Dennis an email...
That would be the first step for sure. Dennis will help you out on the Power Supply issue. It may even fix the buzzing issue.

Wayne

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Posted: Fri Nov 20, 2009 12:28 pm
by Jay521
WayneDsr wrote:
Jay521 wrote:I was researching the buzzing sound on my Telo and came to this site. I also have the 'loose plug' situation that many complained about as well. I am finding that the sound quality was much better on my Ooma Hub system. What to do? I guess I will send Dennis an email...
That would be the first step for sure. Dennis will help you out on the Power Supply issue. It may even fix the buzzing issue.

Wayne

Just sent him an email. Thanks much!

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Posted: Fri Nov 20, 2009 12:31 pm
by Aveamantium
Just so you know I don't believe Private Messaging is working right now... Did you CC yourself when you sent the email to Dennis? Did it go through? Pretty sure PM'ing has been down all week?

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Posted: Fri Nov 20, 2009 2:38 pm
by Jay521
Aveamantium wrote:Just so you know I don't believe Private Messaging is working right now... Did you CC yourself when you sent the email to Dennis? Did it go through? Pretty sure PM'ing has been down all week?
Thanks, didn't know that and I didn't CC me! Just tried again and this time I CC'd myself.....did not get my own reply back so I guess it's still down.

Any advice?

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Posted: Tue Nov 24, 2009 4:40 am
by jnordos
I've got the same pulsating noise on all incoming landline calls. I've emailed Dennis 2 times, CCing myself as well, but have not heard back yet.

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Posted: Tue Nov 24, 2009 7:45 am
by WayneDsr
jnordos wrote:I've got the same pulsating noise on all incoming landline calls. I've emailed Dennis 2 times, CCing myself as well, but have not heard back yet.
Dennis is on vacation this week.
From what I understand there should be a firmware update soon that will fix that and many other Telo "bugs".

Wayne