Re: Pulsating buzz for incoming calls w/Telo+integrated landline
Posted: Sat Jan 09, 2010 6:27 pm
Exact same problem as everybody else.
After being unable to avoid "the talker" ads, I recently purchased the Ooma Telo phone system. Last week I had an opportunity to install and activate the system. I have DSL and have maintained my landland while in the process of porting my number from AT&T. A couple of days after installation/activation, I observed a pulsating "buzzing" sound occuring during incoming calls. This sound does not exist on outgoing calls.
I contacted Ooma customer support today and went through a variety of troubleshooting. One agent set-up a new virtual phone # for me seperate from the landline and made a call to it to test it. Although the buzzing sound was greatly diminished, it was not completely eliminated.
The second agent I spoke with suggested that I reconfigure the QoS parameters for my Upstream Internet Speed (from 384 to 0) and re-boot. Another test call was made (to the new virtual #) and...Voila!...the buzzing was gone. We repeated the test on the original landline # and were met with the same positive results.
Case closed, right?
Well, not exactly. After hanging up with customer support (of course), I attempted more incoming phone calls and was extremely disappointed to observe that the buzzing sound was back. When I returned to the Ooma set-up page to check on the QoS figures, I observed that the Upstream Internet Speed # had defaulted back to 384. Repeated attempts to reconfigure and re-boot have failed to re-produce those initial positive results. I get the buzzing on the incoming calls and the Upstream Internet Speed has defaulted back to 384.
I'm frustrated on two levels:
1) According to most of the posts I've read on this subject, the problem is supposed to involve the integration of the landline. In theory, when my phone # ports over to Ooma, it should go away. Yet, the problem was still in existence (albeit greatly diminished) with the new virtual Ooma #; and,
2) I'm unable to "save" the updated Upstream Internet Speed #'s I was directed to input.
I checked the Ooma forums and observed this thread: viewtopic.php?f=4&t=3959 where other users appear to have the exact same problem as me.
Anyone have any thoughts on my problems? Or better yet, any solutions? When I call Ooma's customer support, I don't feel as though I'm getting the same type of experience from CSR to CSR. Thanks for any help you can provide.
After being unable to avoid "the talker" ads, I recently purchased the Ooma Telo phone system. Last week I had an opportunity to install and activate the system. I have DSL and have maintained my landland while in the process of porting my number from AT&T. A couple of days after installation/activation, I observed a pulsating "buzzing" sound occuring during incoming calls. This sound does not exist on outgoing calls.
I contacted Ooma customer support today and went through a variety of troubleshooting. One agent set-up a new virtual phone # for me seperate from the landline and made a call to it to test it. Although the buzzing sound was greatly diminished, it was not completely eliminated.
The second agent I spoke with suggested that I reconfigure the QoS parameters for my Upstream Internet Speed (from 384 to 0) and re-boot. Another test call was made (to the new virtual #) and...Voila!...the buzzing was gone. We repeated the test on the original landline # and were met with the same positive results.
Case closed, right?
Well, not exactly. After hanging up with customer support (of course), I attempted more incoming phone calls and was extremely disappointed to observe that the buzzing sound was back. When I returned to the Ooma set-up page to check on the QoS figures, I observed that the Upstream Internet Speed # had defaulted back to 384. Repeated attempts to reconfigure and re-boot have failed to re-produce those initial positive results. I get the buzzing on the incoming calls and the Upstream Internet Speed has defaulted back to 384.
I'm frustrated on two levels:
1) According to most of the posts I've read on this subject, the problem is supposed to involve the integration of the landline. In theory, when my phone # ports over to Ooma, it should go away. Yet, the problem was still in existence (albeit greatly diminished) with the new virtual Ooma #; and,
2) I'm unable to "save" the updated Upstream Internet Speed #'s I was directed to input.
I checked the Ooma forums and observed this thread: viewtopic.php?f=4&t=3959 where other users appear to have the exact same problem as me.
Anyone have any thoughts on my problems? Or better yet, any solutions? When I call Ooma's customer support, I don't feel as though I'm getting the same type of experience from CSR to CSR. Thanks for any help you can provide.