Frustrated with echo issues
Posted: Sat Feb 06, 2010 12:13 pm
I've had an echo on local calls pretty much since installation of the Ooma Hub about 2 months ago. Just sent my second e-mail via the "Support" area form asking for help--my first e-mail about this was never responded to. Waited for a long long time on hold waiting for a support person this morning but gave up and sent e-mail instead. I started keeping a log of time/date/number of problem calls as I think I saw suggested elsewhere on these forums.
Advice/suggestions about getting access to some sort of support would help, I've never had a response to any messages sent to the ooma folks through their "Contact Us" form. Is there someone I can e-mail directly or maybe PM via these forums?
Here's my results from http://www.whichvoip.com/voip/speed_test/ppspeed.html if that provides any clues; from what I've read here it sounds like my problem is probably local switching, not a network connectivity issue?
VoIP test statistics
--------------------
Jitter: you --> server: 1.9 ms
Jitter: server --> you: 3.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 3.9
Speed test statistics
---------------------
Download speed: 2108376 bps
Upload speed: 1937280 bps
Download quality of service: 90 %
Upload quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 111 ms
Average download pause: 8 ms
Minimum round trip time to server: 115 ms
Average round trip time to server: 116 ms
Estimated download bandwidth: 19200000bps
Route concurrency: 9.106535
Download TCP forced idle: 76 %
Maximum route speed: 4558952bps
Advice/suggestions about getting access to some sort of support would help, I've never had a response to any messages sent to the ooma folks through their "Contact Us" form. Is there someone I can e-mail directly or maybe PM via these forums?
Here's my results from http://www.whichvoip.com/voip/speed_test/ppspeed.html if that provides any clues; from what I've read here it sounds like my problem is probably local switching, not a network connectivity issue?
VoIP test statistics
--------------------
Jitter: you --> server: 1.9 ms
Jitter: server --> you: 3.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 3.9
Speed test statistics
---------------------
Download speed: 2108376 bps
Upload speed: 1937280 bps
Download quality of service: 90 %
Upload quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 111 ms
Average download pause: 8 ms
Minimum round trip time to server: 115 ms
Average round trip time to server: 116 ms
Estimated download bandwidth: 19200000bps
Route concurrency: 9.106535
Download TCP forced idle: 76 %
Maximum route speed: 4558952bps