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jcfo1 error--what can be done?

Posted: Sun Apr 11, 2010 5:10 pm
by marksfamily84
Call our friends who have majicjack and can't get through. Get a "JCF01 this call did not go through or is disconnected". I call immediately with my cell phone and it goes through. I then checked block caller ID and it still doesn't go through. Our friends have not blocked our number to their knowledge. We end up having to call their cell phone to get to them. Their number is 601-272-XXXX. This has happened only for the last couple of weeks. I am not aware of any other number that does this.

Re: jcfo1 error--what can be done?

Posted: Sun Apr 11, 2010 5:19 pm
by murphy
Please don't post questions more than once.

Re: jcfo1 error--what can be done?

Posted: Tue Apr 13, 2010 1:06 pm
by marksfamily84
I only did that because I was getting no answers.

Re: jcfo1 error--what can be done?

Posted: Tue Apr 13, 2010 1:27 pm
by murphy
You need to call Customer Support. The only Ooma employees reading the forum are the moderators when they have a lull in their real job. The rest of us are other customers that can't solve the problem that you are having.

Re: jcfo1 error--what can be done?

Posted: Tue Apr 13, 2010 2:39 pm
by ntoy
Hello,

Are you able to call a local store using (601) 272-XXXX?
Please email me the number, date, & timestamps of when you called these numbers.
It did work before?

Thx

Re: jcfo1 error--what can be done?

Posted: Wed Apr 14, 2010 1:57 pm
by marksfamily84
Sent you email with call log for calling that number back to the point where we could get through to them. They can call us. I can call them by cell phone and others can call them. Mj does not have call blocker. I called Customer Service yesterday and they said they would handle it. I am going to check it out this evening to see if they fixed it.

Re: jcfo1 error--what can be done?

Posted: Wed Apr 14, 2010 2:41 pm
by marksfamily84
Okay. I checked this afternoon by calling the number again. Call 7 digit number same thing. Call 10 digit number and still the same. Dialed 1-area code and number and it finally went through. I don't think that worked before so we are making progress.

Re: jcfo1 error--what can be done?

Posted: Thu Apr 15, 2010 9:38 am
by marksfamily84
Still having problems with getting through to this person. It rarely goes through. Most of the time I get jcf01 error. Wish we could fix this problem.

Re: jcfo1 error--what can be done?

Posted: Fri Apr 16, 2010 8:36 am
by marksfamily84
Very confusing about this issue. Got through for a 7 min call yesterday but still not consistently getting this number to work on OOma. I sent the call log to ntoy but still no answers or resolution to the problem.

Re: jcfo1 error--what can be done?

Posted: Fri May 07, 2010 8:30 am
by marksfamily84
Update update
Sometimes I get through and sometimes it hangs up. Still have not heard from ntoy or whoever.