My last attempt before it goes back
Posted: Tue Jul 13, 2010 8:06 am
I've had Ooma for about a week now. About 60% of the time, I cannot hear the caller on the other end of the line; sometimes I hear "wind" and sometimes the caller's vopice is so choppy that I cannot understand it. The other 40% of the time, it is perfect.
A bit about my setup:
AT&T Uverse, 5.4Mb down and .98 Mb up, between 0.0 and 0.3 jitter and 0.0 packet loss (all from myspeed.visualware.com). I have forwarded my landline (not provided by Uverse) to my Ooma number.
Uverse uses a combo modem/raouter, and I have tried the Ooma in several combinations, none of which changed my results:
1. Ooma connected directly to modem/router with nothing connected to the home part (note that I also have a Home Network, Satellite Receiver and a PS3 connected to the router)
2. Ooma connected directly to modem/router with my home network connected to the home part (note that I also have a Satellite Receiver and a PS3 connected to the router)
3. Ooma connected to a switch off of my home network
4. Ooma connected to a Powerline adapter connected to my home network.
I have also changed the QOS settings in setup.ooma.com and set the upload to 0. There is no QOS setting in my modem/router.
Is there anything else I can try? If not, it is going back today
Thanks!
A bit about my setup:
AT&T Uverse, 5.4Mb down and .98 Mb up, between 0.0 and 0.3 jitter and 0.0 packet loss (all from myspeed.visualware.com). I have forwarded my landline (not provided by Uverse) to my Ooma number.
Uverse uses a combo modem/raouter, and I have tried the Ooma in several combinations, none of which changed my results:
1. Ooma connected directly to modem/router with nothing connected to the home part (note that I also have a Home Network, Satellite Receiver and a PS3 connected to the router)
2. Ooma connected directly to modem/router with my home network connected to the home part (note that I also have a Satellite Receiver and a PS3 connected to the router)
3. Ooma connected to a switch off of my home network
4. Ooma connected to a Powerline adapter connected to my home network.
I have also changed the QOS settings in setup.ooma.com and set the upload to 0. There is no QOS setting in my modem/router.
Is there anything else I can try? If not, it is going back today
Thanks!