Recent terrible call quality

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
Posts: 15
Joined: Wed Feb 10, 2010 12:02 pm
Location: Indianapolis, IN

Re: Recent terrible call quality

Post by rwhummel » Fri Sep 03, 2010 11:15 am

First of all I had my cable from the cable box at the street to the house changed because it was bad. I checked my cable modem signals and eveything was fine except upload power was at 55 and not below it but since the cable change I checked it again everything including the upload power is good now. I'm still going to use the built in MAC just haven't done that yet. My built in and automatic is the same. I'm able to access ooma.setup wirelessly on my laptop and I thought I wasn't supposed to be able to do that. Here is the latest voip test, download quality of service is still little low. I'll see if the built in MAC will make a difference.

VoIP test statistics
Jitter: you --> server: 1.4 ms
Jitter: server --> you: 3.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.0

Speed test statistics
Download speed: 4417440 bps
Upload speed: 3217456 bps
Download quality of service: 80 %
Upload quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 105 ms
Average download pause: 6 ms
Minimum round trip time to server: 85 ms
Average round trip time to server: 86 ms
Estimated download bandwidth: 20000000bps
Route concurrency: 4.527509
Download TCP forced idle: 69 %
Maximum route speed: 6168000bps
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