What thread is Ooma referring to? - audio delay fix (?)

[mitchel]

Hi Thunderbird:

Thanks for helping...here is the info you requested, I ran the test a few times to make sure the numbers were consistent...hopefully it make sense to you.

VoIP test statistics
--------------------
Jitter: you --> server: 0.6 ms
Jitter: server --> you: 3.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.0

Speed test statistics
---------------------
Download speed: 9505560 bps
Upload speed: 1933016 bps
Download quality of service: 98 %
Upload quality of service: 60 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 26 ms
Average download pause: 3 ms
Minimum round trip time to server: 49 ms
Average round trip time to server: 51 ms
Estimated download bandwidth: 24800000bps
Route concurrency: 2.6089993
Download TCP forced idle: 58 %
Maximum route speed: 10699584bps

[thunderbird]

mitchel:
Your test results look pretty good except "Upload quality of service: 60 %" is a little low. It's usually seen from 80s to 90s %.

How do you have your Ooma device connected. Modem-Ooma-Router or Modem-Router-Ooma?

[mitchel]

mitchel:
Your test results look pretty good except "Upload quality of service: 60 %" is a little low. It's usually seen from 80s to 90s %.

How do you have your Ooma device connected. Modem-Ooma-Router or Modem-Router-Ooma?

I have it: Modem-Ooma-Router

Thanks for taking a look.

Mitch

[thunderbird]

mitchel:
Type in you browser window http://172.27.35.1 to access Ooma Setup. The Ooma Setup window opens. At the left hand side click on "Advanced". Set you Quality of Service upload/download speeds to about 80% of the upload/download speeds obtained from http://www.speedtest.net/, Click update when done. 80% is a starting point . You may have to adjust values upward or downward to get everything to function properly.

Test again with http://speedtest.phonepower.com/ to see if changes occur. But the most important thing is to test and see if your Quality of Service improves.

[mitchel]

Thunderbird:

I did as you asked and the numbers pretty much stayed the way they were before. I did tweak the QOS up and down and it did not help.

Thanks,

Mitch

[thunderbird]

Thunderbird:

I did as you asked and the numbers pretty much stayed the way they were before. I did tweak the QOS up and down and it did not help.

Thanks,

Mitch

Mitch: Maybe you could borrow a friend or relative's Modem, and try their modem for testing, when you find the time?

[mitchel]

Mitch: Maybe you could borrow a friend or relative's Modem, and try their modem for testing, when you find the time?

Thunderbird...this is the second modem I've tried.

I sure wish Ooma would take care of this delay problem that others also seem to be experiencing. Like I said before, it's not a deal break and I am thrilled to be saving $45/mo, I was just wishing for it to be like my lan line.

Mitch

[thunderbird]

mitchel:
Interesting ATT forum thread for low download, instead of upload QoS, but still seems to be an ATT problem, causing VoIP problems.

http://forums.att.com/t5/Routers-and-Ho ... -p/2026621

[mitchel]

Thunderbird...I read the post but he was in the 30's...that's really low?

Mitch

[alternety]

I have just started looking for a solution. Here is what happened to me with delay.

ooma hub working well. Some delay but not bad. Download speed from internet 25-30 Mbps Config = modem-ooma-router

At some point I noticed terrible download speed - 3 Mbps. Immediately assumed Comcast was screwing around with things again. They have a tendency to every now and then forget what my modem settings should be. I ignored it for a while because their answer to everything not obvious (or obviously not inside your house) is to require a service call. I don't like service calls for various reasons which include a few really incompetent service/install technicians. Talked to Comcast and they ran remote diagnostics and did not see anything wrong. Ignored it some more.

Finally before escalating the issue I moved the hub behind the router. Download speed instantly went back to 25 Mbps. BUT, now phone has horrible delay problems. Really unacceptable. I do not believe I changed anything on the hub to correlate with the changes. The only thing I have ever done at all was set the QOS to the suggested value quite a while back.

I can't look at my hub anymore. If it is using a DNS address from my router I don't know what it is. But I can't get to it using 172.27.35.1. Norton firewall may also be messing up the access. I have no idea what the messages I see in the firewall log mean. It is further complicated by the fact that Norton appears to be displaying a mix of old and IPV6 addresses. I really have no idea what Norton is doing at all after poking around in its' settings an logs for a couple of hours.

Any experts have any suggestions?