Inofo-santé 811 call with info-excavation answering

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Danarseno
Posts:1
Joined:Sat May 29, 2021 6:25 am
Inofo-santé 811 call with info-excavation answering

Post by Danarseno » Sat May 29, 2021 6:33 am

Hi, I’m a user of Ooma in Sherbrooke (Québec) Canada. I called 811, which is info-santé’s phone number, and by a weird glitch, it’s info-excavation that answered; I think their number is 211. What’s going on? What would it be if I call 911?

Robek
Posts:63
Joined:Thu Sep 26, 2019 6:56 pm

Re: Info-santé 811 call with info-excavation answering

Post by Robek » Tue Jun 08, 2021 6:35 pm

Ooma's website describes service for 411, 711, and 911, but doesn't mention 811.

It's not that weird of a glitch, though. In Canada, 811 is for "non-emergency health information and services" (info-santé), but in the U.S., it is for "underground public utility location" (info-excavation).

[Edit: updated urls]
Last edited by Robek on Mon May 16, 2022 7:21 pm, edited 1 time in total.

Mort
Posts:1
Joined:Wed May 11, 2022 10:49 am

Re: Inofo-santé 811 call with info-excavation answering

Post by Mort » Wed May 11, 2022 10:53 am

I'm based in Prince Edward Island, and when I tried, it called to 811 Nova Scotia. When I tried the Ooma online chat support, they suggested it I needed a Prepaid Balance for Premium Calling Services, but couldn't provide documentation where 811 needed this (only that 411 did). That doesn't make sense to me since it's obvious the call connects to Telehealth NS which is also 811. It's just connecting to the wrong Provincial Telehealth. I'm wondering if this is a coding issue at their end, due to PEI and NS sharing area codes.

Robek
Posts:63
Joined:Thu Sep 26, 2019 6:56 pm

Re: Info-santé 811 call with info-excavation answering

Post by Robek » Mon May 16, 2022 7:12 pm

Canada uses a phone number's area code and prefix, (the next three digits after the area code, also called the Central Office (CO) code), to determine which service area it belongs to.

If the location that 811 resolves to does not match the phone number's assigned service area, then contact Ooma support.

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