It is driving me insane. Have spend hours with tech support.
Dialing without a 1 helps some of the time, but still not consistent. Most of the time it still does not work.
Outbound call (773) 445-xxxx Today 05:53 PM 0:14
Outbound call (773) 445-xxxx Today 05:52 PM 0:28
Outbound call (773) 445-xxxx Today 05:52 PM 0:35
This is most likely a firewall closed or malfunctioning port problem, somewhere in the circuits from your Ooma device, to the legacy carrier, and back to your Ooma device. Have you called customer service? This is just a forum and weather Ooma customer service sees your problems are just hit or miss. Call customer service and report your "I can't hear them" problems.
Hello,mouse wrote:You guys aren't alone. Having the exact same problem. For us it happens with only one number but it happens every time. They can hear us, we can't hear them. But if they call us, everything is fine.
Since you are able to cause this, can you make a current test call? Please send me a personal message & provide: number you are calling, date, time, & exactly what you hear or do not hear. For example: you hear the phone ring, connect, & then dead silence. If you wait long enough, is there 2 way audio?