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second number straight to voicemail

Posted: Thu Dec 23, 2010 5:06 pm
by pgaffney
Inbound calls to my second number go straight to voicemail. I've power cycled my Telo and I have changed the "number of rings" setting several times. Help!

Re: second number straight to voicemail

Posted: Mon Dec 27, 2010 6:11 am
by thunderbird
Sometimes it helps if you cycle the "envelope" button on your Ooma Telo to correct confused logic states. Push the envelope button until it changes to white, than push envelope button to change back to blue. It's a temporary fix, but sometimes it lasts a long time.
Also what you should do and the best bet is to call customer service, so that they know this problem is going on.

Re: second number straight to voicemail

Posted: Mon Dec 27, 2010 9:18 am
by ntoy
pgaffney wrote:Inbound calls to my second number go straight to voicemail. I've power cycled my Telo and I have changed the "number of rings" setting several times. Help!
Hello,

This use to work & is it on all calls to the 2nd number? I noticed you have Google voice extensions setup on the 2nd number. What happens if GVE isn't enabled?

Re: second number straight to voicemail

Posted: Mon Dec 27, 2010 9:51 am
by pgaffney
thanks for the suggestions; I disabled google voice and did the "recycling" as suggested; no change in behavior

FYI - this has never worked correctly on this second number

Re: second number straight to voicemail

Posted: Mon Dec 27, 2010 9:54 am
by pgaffney
fixed it by disabling call forwarding for that number