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Couldn't make international calls
Posted: Sun Jan 16, 2011 8:52 am
by eycamry
I just setup my Telo and everything seems to work fine for the past few days. Calling domestic numbers is no problem. However, this morning when I tried to make an international call, it would not let me. The error message was "The call can not be completely at this moment. Please try again later." I did get $50 credit with the Telo purchase and it is shown in My Ooma. What could be the problem? Is there something I need to activate first to make international calls? Thanks.
Re: Couldn't make international calls
Posted: Sun Jan 16, 2011 9:11 am
by thunderbird
There has been some "bugs" in International calling for some time.
I should add, the qaulity of International Calling has been great. It's just the business side of International calling that has "bugs".
Call:
Customer Support
Email:
support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Re: Couldn't make international calls
Posted: Sun Jan 16, 2011 12:19 pm
by lbmofo
Just making sure you are dialing 011+country code+number
Re: Couldn't make international calls
Posted: Mon Jan 17, 2011 1:31 pm
by ntoy
eycamry wrote:I just setup my Telo and everything seems to work fine for the past few days. Calling domestic numbers is no problem. However, this morning when I tried to make an international call, it would not let me. The error message was "The call can not be completely at this moment. Please try again later." I did get $50 credit with the Telo purchase and it is shown in My Ooma. What could be the problem? Is there something I need to activate first to make international calls? Thanks.
Hello,
Your prepaid account balance does show the $50, but I do not see any attempts. As lbmofo mentioned, how are you calling? I use
www.countrycallingcodes.com . Are you able to call other int'l numbers?