Page 1 of 1
Voicemail when internet is down.
Posted: Mon Jan 24, 2011 5:34 am
by AD_Mega
When ooma telo is unplugged or the internet connection is down calls aren't going to voice mail. I just get a busy signal.
Re: Voicemail when internet is down.
Posted: Mon Jan 24, 2011 9:04 am
by ntoy
Hello,
I show your account with basic service. This feature is part of premier services.
Re: Voicemail when internet is down.
Posted: Mon Jan 24, 2011 10:08 am
by lbmofo
ntoy, call forwarding during network outage is Premier but without any forward, normal Ooma voicemail should kick in when the ooma box is offline even for basic service right?
viewtopic.php?f=6&t=9201&start=10#p64257
Re: Voicemail when internet is down.
Posted: Mon Jan 24, 2011 11:12 am
by ntoy
lbmofo wrote:ntoy, call forwarding during network outage is Premier but without any forward, normal Ooma voicemail should kick in when the ooma box is offline even for basic service right?
viewtopic.php?f=6&t=9201&start=10#p64257
Yes, this is correct. Could be a carrier routing issue. Customer should contact our support line.
Re: Voicemail when internet is down.
Posted: Mon Jan 24, 2011 4:33 pm
by AD_Mega
Contacte support. Internet must be down 10 to 15 min before calls will start going to voicemail. I disconnected telo for 15 mins and call are going to voicemail.