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No Caller ID
Posted: Mon Jan 24, 2011 12:10 pm
by davek
ALl of a sudden, I am not getting an caller ID displayed on MY phone for incoming calls. This phone and Ooma line have had never had this problem before. But according to my phone, the LAST caller ID was on Jan 12. My Ooma shows 22 calls since that call (with caller ID). There are even MORE calls (like one I got 10 minutes ago) that neither show up in caller ID OR ay My Ooma... so I have no idea how many have been not logged at all.
Where can I start to trouble shoot this?
Re: No Caller ID
Posted: Mon Jan 24, 2011 12:59 pm
by murphy
Are you waiting until after the second ring to answer the phone?
Caller ID is transmitted between the first and second ring.
Re: No Caller ID
Posted: Mon Jan 24, 2011 1:23 pm
by davek
rings ten-twelve times- do not answer at all. The screen shows a phone ringing, but no time or caller id info.
This is NOR a ooma phone, if that matters.
Re: No Caller ID
Posted: Mon Jan 24, 2011 1:45 pm
by lbmofo
Are you using landline with your Ooma? You'd need to subscribe to callerid with the landline if in landline integration mode.
Re: No Caller ID
Posted: Mon Jan 24, 2011 4:28 pm
by davek
No, not the case- Ooma is my only phone...
Re: No Caller ID
Posted: Mon Jan 24, 2011 4:40 pm
by lbmofo
Weird then why the calls don't even show up on my.ooma.com
You mean to say that you get the rings and there is no incoming callerid and also the calls don't get logged in my.ooma.com?
Re: No Caller ID
Posted: Tue Jan 25, 2011 8:36 am
by thunderbird
This is something that probably Costomer Service has to correct.
Customer Support
Email:
support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Re: No Caller ID
Posted: Tue Jan 25, 2011 9:44 am
by davek
Yeah, I do mean I have watched a call come in, no caller ID, and then I check My.ooma.com and nothing there, either...
I will e-mail cust. support- thanks!