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Can't retrieve voice mails from web page or mobile
Posted: Sat Feb 05, 2011 1:08 pm
by Morac
I just got an Ooma Telo and while I can retrieve voice mail messages from the ooma itself and I can get emails sent to me with messages in them, I can't play messages off the web site: either on my computer or via my iPhone.
On my computer, I get a "Service temporarily unavailable. Please try again." when trying to play voice mail messages. If I try to download them I get a "We're sorry, there was a problem processing the page." error page. On my iPhone if I try to play a voice mail message, I get a blank page.
Any idea what's going on here?
Re: Can't retrieve voice mails from web page or mobile
Posted: Sat Feb 05, 2011 1:13 pm
by murphy
Do you have Flash installed on your computer?
It won't work without it.
Re: Can't retrieve voice mails from web page or mobile
Posted: Sat Feb 05, 2011 1:19 pm
by Morac
murphy wrote:Do you have Flash installed on your computer?
It won't work without it.
Yes I do. So far I've tried it in Firefox, Internet Explorer and on my iPhone. It doesn't work in any of them.
I can see my voice mails (caller and time) and can mark them as read or new, but I can't play or download them.
Re: Can't retrieve voice mails from web page or mobile
Posted: Sat Feb 05, 2011 1:24 pm
by H8245
Same issue. Site indicates service is temporarily unavailable after attempting to play message.
Re: Can't retrieve voice mails from web page or mobile
Posted: Sat Feb 05, 2011 1:36 pm
by murphy
I can play voice mails using Firefox.
During your configuration of your account did you use any special characters (anything other than letters and numbers)?
They are known to cause problems with the web site.
Re: Can't retrieve voice mails from web page or mobile
Posted: Sat Feb 05, 2011 1:41 pm
by Morac
murphy wrote:I can play voice mails using Firefox.
During your configuration of your account did you use any special characters (anything other than letters and numbers)?
They are known to cause problems with the web site.
I'm assuming you meant in my password. Yes I did, but I can log in fine, I just can retrieve voice mail messages.
Edit: I tried changing my password to remove the special characters and it made no difference. Now I'm noticing voice mails have gone missing. They don't show up in the voice mail screen, but they do on the dash board.
Re: Can't retrieve voice mails from web page or mobile
Posted: Sat Feb 05, 2011 2:03 pm
by thunderbird
Morac:
Call:
Customer Support
Email:
support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Re: Can't retrieve voice mails from web page or mobile
Posted: Sat Feb 05, 2011 2:09 pm
by Morac
I called up support and he reproduced the problem on his end and opened up a trouble ticket. I'm not sure how long it will take to get fixed though.
Re: Can't retrieve voice mails from web page or mobile
Posted: Mon Feb 07, 2011 11:33 am
by Morac
Still seeing this problem today. According to my call log "Ooma CS" called, but didn't leave a message, not that I could get it anyway since I'm not home.
Re: Can't retrieve voice mails from web page or mobile
Posted: Mon Feb 07, 2011 3:06 pm
by Morac
I called back support and the person said that the ticket was closed as working. He reproduced the problem though so the ticket was reopened.
Is this normal?