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Cannot place or receive calls for past 24hrs
Posted: Fri Feb 18, 2011 6:14 am
by dowdyism
What is going on here, and why has Ooma become completely unreliable?
Since this time yesterday morning, I have been unable to place or receive any calls. If I initiate the call, it rings the other end, but I never hear a ring, nor any voice when they pick up. If I receive a call, it rings and shows the caller id on my end, but just dead silence when I pick up. This is bordering on the ridiculous, and obviously extremely frustrating for someone who works from home and relies on the phone to be functional. I guess I had too much hope for Ooma. Thank God for my cell phone.
Ooma - what is being done about this?
Re: Cannot place or receive calls for past 24hrs
Posted: Fri Feb 18, 2011 8:17 am
by lbmofo
It may not be an Ooma issue. Check this out first:
viewtopic.php?t=10023
Re: Cannot place or receive calls for past 24hrs
Posted: Fri Feb 18, 2011 8:47 am
by dowdyism
Thanks lbmofo - I have gone through that entire post. Some of my numbers:
Download: 24.75 Mb/s
Upload: 5.69 Mb/s
Jitter: 1.3ms
Packet Loss: 0.0
QOS: 91%
Maximum TCP delay: 53ms
Modem downstream power: 5.9 dBmV
Modem upstream power: 46.5 dBmV
SNR: 36.9 dB
Setup is based on Optimum Installation Settings. Upstream QOS 5120 Downstream QOS 20480. Ooma Telo is set up between my cable modem and router.
See any outliers? Anything else I need to take a look at?
Re: Cannot place or receive calls for past 24hrs
Posted: Fri Feb 18, 2011 9:21 am
by thunderbird
Since someone else posted the same problem, it sounds like a Ooma problem:
Customer Support
Email:
support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Saturday-Sunday 8am-5pm PST
Re: Cannot place or receive calls for past 24hrs
Posted: Fri Feb 18, 2011 9:24 am
by dowdyism
Agreed thunderbird. I put in a support ticket online this morning but haven't heard back. Giving them a call momentarily.
Re: Cannot place or receive calls for past 24hrs
Posted: Fri Feb 18, 2011 9:27 am
by ntoy
dowdyism wrote:What is going on here, and why has Ooma become completely unreliable?
Since this time yesterday morning, I have been unable to place or receive any calls. If I initiate the call, it rings the other end, but I never hear a ring, nor any voice when they pick up. If I receive a call, it rings and shows the caller id on my end, but just dead silence when I pick up. This is bordering on the ridiculous, and obviously extremely frustrating for someone who works from home and relies on the phone to be functional. I guess I had too much hope for Ooma. Thank God for my cell phone.
Ooma - what is being done about this?
Hello,
I'm taking a look. Have you tried powering off your Ooma for a couple of minutes & powering back up?
Re: Cannot place or receive calls for past 24hrs
Posted: Fri Feb 18, 2011 9:42 am
by dowdyism
I tried that yesterday to no avail. I have not today yet though. I appreciate you taking a look. Please let me know what info I can provide. My device is resetting right now without me doing anything - could that be support of some kind doing that?
Re: Cannot place or receive calls for past 24hrs
Posted: Fri Feb 18, 2011 9:53 am
by dowdyism
Ok - this is a little too coincidental to me.
I had no service for about 30 hours, you post on the message board, my Ooma Telo reboots on its own, and now my service is back up.
Thoughts?
Re: Cannot place or receive calls for past 24hrs
Posted: Fri Feb 18, 2011 9:56 am
by ntoy
Bug on our end. We applied a manual fix.
Re: Cannot place or receive calls for past 24hrs
Posted: Fri Feb 18, 2011 9:57 am
by thunderbird
I think you can thank Norm Toy.