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All VM messages showing from "Unknown"
Posted: Fri Mar 25, 2011 4:48 pm
by chunk73
Whenever I get a VM on my OOMA, the OOMA lounge is showing those voicemails as being from "Unknown caller". Caller ID is being passed through properly as I can see the number and callers name in the call history.
It seems to have started sometime between the 14th and the 17th of March. I received a VM on the 14th and the info is fine, then on the 17th it started saying unknown, and has said it ever since.
Any ideas what might be going on?
Re: All VM messages showing from "Unknown"
Posted: Sat Mar 26, 2011 12:12 pm
by thunderbird
chunk73:
Contact Ooma Customer Support:
Customer Support
Email:
support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Re: All VM messages showing from "Unknown"
Posted: Thu Mar 31, 2011 1:20 pm
by chunk73
Case logged. Case # 110325-001010
Still no resolution.
Re: All VM messages showing from "Unknown"
Posted: Thu Mar 31, 2011 2:08 pm
by ntoy
chunk73 wrote:Case logged. Case # 110325-001010
Still no resolution.
Hello,
This is bug 10543. Fixed, but not rolled out to production yet. Support will update you as updates become available.
Re: All VM messages showing from "Unknown"
Posted: Fri Apr 01, 2011 12:54 pm
by chunk73
Thanks for the update. Glad to know it is a known bug. Any estimate as to when it will be rolled out?
Re: All VM messages showing from "Unknown"
Posted: Sat Apr 02, 2011 2:54 pm
by MisterRoly
We just connected our Telo today and have noticed all our calls coming in as UNKNOWN.
Re: All VM messages showing from "Unknown"
Posted: Mon Apr 11, 2011 7:23 pm
by Venkatrr
Hi,
I use a OOMA telo system and until march 31st, the caller IDs were appearing with phone numbers and names. From April 1st - the ooma web page lists every voicemail as if it is from unknown. However my handphone was able to identify all phone calls including caller IDs.
Thanks
Venkat
Re: All VM messages showing from "Unknown"
Posted: Mon Apr 11, 2011 9:12 pm
by thunderbird
Venkatrr wrote:Hi,
I use a OOMA telo system and until march 31st, the caller IDs were appearing with phone numbers and names. From April 1st - the ooma web page lists every voicemail as if it is from unknown. However my handphone was able to identify all phone calls including caller IDs.
Thanks
Venkat
Maybe this wil help:
viewtopic.php?f=5&t=11263&p=79005&hilit=firmware#p79005
Re: All VM messages showing from "Unknown"
Posted: Fri Apr 15, 2011 7:52 am
by rodwed
I have recently began experiencing this problem. This only happens on voicemails. It is April 15(beyond April 11). When can we expect this to be fixed?
Re: All VM messages showing from "Unknown"
Posted: Fri Apr 15, 2011 8:04 am
by ntoy
rodwed wrote:I have recently began experiencing this problem. This only happens on voicemails. It is April 15(beyond April 11). When can we expect this to be fixed?
Hello,
This is bug 10562 on our backend servers.