IXVolt wrote:I've had the Ooma Telo for almost a week now, and I can call out flawlessly. However, anyone calling in gets a busy signal. If they hang-up and dial back it then goes through and rings. Some people are telling me their calls were even blocked.
I am not using any call blocking feature. Callers were all using cell phones with different carriers. I have power cycled the telo. My power is on a UPS. My internet is rock solid. I have the current firmware.
I had Vonage before this and never had these problems.
Help!! What can it be, I want to be an ooma fan.
How do you have your Ooma setup, Modem-Ooma-Router or Modem-Router-Ooma?
Power off the Ooma device for fifteen minutes. This allows time for the Ooma servers to reload your Ooma profile. Then repower the Ooma device and test.
To help stabilize your Ooma Internet connection turn off MAC address Spoofing by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1
in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Reboot your Modem, when the Modem is done booting reboot your Ooma device.
If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1
in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Reboot your Modem. When the Modem is done booting reboot your Router, when the Router is done booting, reboot your Ooma device.
Note: Reboot means remove power, then plug power back in for the device in the order listed above.
Quality of Service might need to be adjusted, but I need to know have your Ooma is connected.
You could contact Ooma Customer Service and see if they can see anything from their side.
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST