Discussion Forums on Ooma VoIP phone services. Ooma Telo Home Phone Services and Ooma Office Small Business Phones
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You would think so, but their phone system is probably down too.mjv5864 wrote:Wouldn't it make more sense to have an outgoing message explaining that Ooma is experiencing a service outage rather than getting a busy signal when calling Customer Service???
When such a large outage occurs, it usually doesn't matter how many people a company has to answer the phone. I've tried calling Time Warner Cable when the Road Runner internet service has been out here and got busy signals, and they have a fairly large call center here in Raleigh. If enough people are trying to call in and find out what's going on there is going to be a busy signal, no matter how many people are working to answer the phone...except maybe with a few of the largest companies.RedKendall wrote:Bottom line is GET MORE PEOPLE TO ANSWER THE PHONE