VoIP service Ooma goes down nationwide
http://technolog.msnbc.msn.com/_news/20 ... nationwide
Ooma had an outage on August 17, 2011 in which there was no comment by the company on its social media network until hours later. I am sure many of you tried to contact Ooma via their support number or the official Ooma website only to find those down as well.
What I hope comes out of this event is:
1) Ooma moves there support forum to another webhost so that outages won't affect its ability to communicate with its customers.
2) Ooma hires a college kid who knows what Twitter and Facebook are and how to use it to communicate service issues. This would eliminate thousands of support calls to Ooma trying to find out what is going on.
Ignoring Twitter in which thousands posted on the outage to prevent embarrassing Retweets like this from harming the company reputation.
Source: http://www.enterpriseirregulars.com/407 ... hrough-it/Ooma Phone Service Goes Down, So Does the Website. Company Sleeps Through It.
3) Ooma uses the term EST or PST when announcing times because there are several time zones in the USA.
I love Ooma as do you all, however, the lack of communication yesterday was unexplainable.